1. Delivery Policy
The delivery of products for orders exceeding the value of 350 Ron is FREE .
In the case of orders with a value of less than 350 Ron, the delivery cost is 18 Ron .
There are NO charges for additional kilometers (locations outside the courier company's coverage area), but the delivery time may be 1-2 days longer.
The delivery is made after all the products ordered and reserved from the suppliers have entered our stock, within 24 - 72 hours after the order was placed.
Mentions regarding possible problems regarding the integrity/content of some parcels are made at the time of delivery on AWB or a statement of findings is drawn up, the receipt and payment of the parcel is refused.
Any subsequent complaints regarding these aspects are null and void.
We maintain that Infant.ro does not deliver abroad .
GO TO THE RETURN PAGE -> Check the order or process the return
2. Return Policy
We have a 30 day return policy, which means you have 30 days from receiving the item to request a return.
We generate the AWB and a fee of 25 RON is charged for transport.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags and in the original packaging. You will also need your receipt or proof of purchase.
To start a return, you can contact us at office@infant.ro, If your return is accepted, we will send you a shipping label for the return, as well as instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return question at office@infant.ro
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged or if you receive the wrong item so that we can assess the problem and correct it.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), customized products (such as special orders or personalized items) and personal care goods (such as beauty products) . We also do not accept returns for hazardous materials, flammable liquids or gases. Please get in touch if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
For reasons of hygiene, we do not accept returns of underwear or other intimate items (e.g.: breast pumps, nasal aspirators, sterilizers, aerosol machines, breast pads, pacifiers, bras, etc. or which are susceptible to damage or expire quickly) . Likewise, worn, used products with torn tags cannot be returned.
Exchanges
The fastest way to make sure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
repayment
We will notify you once we have received and verified your return and let you know if the refund has been approved. If approved, you will automatically be refunded to your original payment method. Note that it may take some time for your bank or credit card company to process and record the refund.
GO TO THE RETURN PAGE -> Check the order or process the return